The Pure® Guarantee
Your complete satisfaction is vitally important to us. That’s why we back every purchase with a generous 30-day return/refund policy.
If you are not satisfied with your order in any way within 30 days of purchase, contact us at info@pure-nutraceutical.com. We would like to hear your concerns, but regardless of what the problem is we will offer you one of two options:
- Send the product back to us (you are responsible for shipping) and we will refund your money in full; or
- Keep the product and we will offer you a credit toward any other product in our online store.
This policy only applies to purchases made at pure-nutraceutical.com. If you purchased directly from another retailer such as Amazon or E-Bay, please refer to their return/refund policy.
Our Subscribe and Save Policy:
Subscribe and save is a recurring or deferred purchase. By purchasing a subscribe and save product, you agree to the cancellation policy (see section below) and authorize us to charge the payment method at the prices, frequency and dates listed until the order is fulfilled, or cancelled, if permitted.
Subscribe and Save Cancellation Policy:
Subscribe and save orders must be canceled after 2 orders and 3 days before fulfillment date.
Shipping Carrier Policy:
If for any reason your package is refused by you, any shipping charge or fees imposed by the shipping carrier to return your order, will not be included with your refund. Any orders abandoned by you or the shipping carrier for any reason will not be refunded.